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Ebay Globally Rolls-Out A Controversial New Feature

By Chris Crum

July 29, 2015

Last week, we reported on a feature that eBay has been testing. It lets customers say whether or not they received the item they purchased on or before a specific estimated delivery date. Yes and no are the only options. There is no field for additional details or comment.

While eBay has let buyers leave more detailed comments on a seller’s shipping time in “detailed seller ratings” in the past, this narrows the scope of the question, and some sellers are concerned that eBay could misrepresent their efforts.

It was looking like the company was starting to roll it out to all users, but since our article on the subject, the company has formally announced it. eBay said in an announcement:

Since March, a growing number of buyers have begun seeing a test question (shown below) as they leave feedback, asking whether their item arrived in its estimated delivery period. Starting this month, this question will be presented globally to all buyers leaving feedback. There is no additional action required of sellers with the addition [...]

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